Terms of Use

These terms and conditions set out the rules that govern your use of Lucky Manor and our services. They explain the relationship between us and our customers, and what we expect from you when you register, play, deposit or withdraw. By using the site you agree to these terms and any updates we publish. If you need assistance, contact [email protected].

Account responsibilities

You are responsible for maintaining the confidentiality of your account details and for all activity that occurs under your account. Do not share your password or let anyone else use your account. We may suspend or close accounts where we suspect fraud, abuse or a breach of these terms. You must notify us immediately if you suspect unauthorised access.

Eligibility requirements

To register and play you must be at least 18 years old and permitted by law to gamble where you live. Only one account per person is allowed. We may refuse registration or close accounts where we reasonably suspect that a customer is underage, resident in a restricted territory, or otherwise ineligible.

Acceptable platform use

Use the site for lawful, personal entertainment only. You must not attempt to manipulate games, place bets using multiple accounts, use third-party payment instruments, or engage in any activity that harms platform integrity. We reserve the right to limit, void or cancel bets and winnings where suspicious or prohibited activity is detected.

General bonus and promotion rules

Promotions and welcome offers are subject to specific terms that will be published with each promotion. Unless stated otherwise, bonus funds carry wagering requirements - typically 35x to 40x - and a maximum permitted bet while a bonus is active (for example £2 per spin). Live casino stakes are generally excluded from bonus wagering. Time limits and game weighting apply and vary by promotion; check the promotion terms before opting in.

Deposits and withdrawals

We accept a range of payment methods and apply minimum deposit and withdrawal values. Typical minimum deposit amounts are shown in the cashier. Standard withdrawal minimums are around £100 for cards and e-wallets and higher for some crypto methods. Daily and monthly withdrawal caps may apply. For large wins we may pay out in instalments where permitted.

Verification and checks

We perform verification checks to comply with anti-money‑laundering and fraud-prevention obligations. Identification documents, proof of address and payment-method verification may be requested prior to or at the point of withdrawal. Withdrawals may be delayed or refused until the checks are complete.

Dispute resolution

If you have a dispute, please contact our support team in the first instance. We aim to resolve complaints promptly and fairly. If we cannot agree a resolution, certain disputes may be referred to an independent dispute-resolution service where appropriate. Using the site does not prevent you from seeking legal remedies under applicable law.

Updates to terms and conditions

We may update these terms from time to time. Updated terms will be published on the site and will take effect from the date shown. Continued use of LuckyManor after changes indicates your acceptance of the revised terms. We recommend you review these terms periodically.