Responsible Gambling Policy
At Lucky Manor we take responsible gambling seriously. We want every player to enjoy their time with us while staying in control. This page explains the practical tools, limits and support options we provide so you can manage your play safely and responsibly.
Our player protection principles
We aim to reduce harm by offering clear controls, prompt assistance and straightforward options to restrict play. We expect all players to be 18 or over, and we may ask for verification if needed to protect accounts and comply with our policies. We take reports of problem gambling seriously and will act quickly to support affected players.
Activity-control tools
Players can use a range of account controls to manage how they play. These include deposit limits, loss limits, and voluntary account breaks. Limits are designed to help you stick to a budget and avoid chasing losses. If you need help setting or changing a limit, contact our support team and we will assist you promptly.
How to set limits
Limits can usually be set from your account dashboard. You can choose daily, weekly or monthly deposit limits and request changes through support. Please note that some changes may take effect after a short notice period for security reasons.
Deposit, loss and time limits
You can set deposit limits to control how much you add to your account over a given period. Loss limits help cap how much you can lose. For time away, request a temporary account break or time-out to pause gambling activity for a set period. These measures are practical ways to keep play within comfortable boundaries.
Self-exclusion and account restrictions
If you need to stop gambling for a while or permanently, self-exclusion is available. Self-exclusion can be temporary or permanent and can be arranged through our support team. Once implemented, access to your account is blocked and our team will guide you on next steps. We respect requests for self-exclusion and will handle them confidentially.
Signs of problematic behaviour
- Feeling unable to stop or cut down gambling
- Chasing losses or increasing stakes to recover money
- Neglecting work, family or other obligations
- Borrowing money or hiding gambling activity from others
- Gambling causing stress, anxiety or financial problems
Tips for staying in control
- Set and stick to deposit and loss limits before you play
- Decide on a time and money budget and treat it as final
- Take regular breaks and consider account breaks if needed
- Avoid gambling when stressed, tired or under the influence
- Only gamble with money you can afford to lose
Professional help and support organisations
If you want confidential advice or support, organisations such as GamCare and GambleAware provide free help and guidance in the UK. The NHS and the National Gambling Helpline also offer resources and practical support. If you need immediate assistance with your account or want to self-exclude, contact our support team and we will help you apply the appropriate measures.
If you need assistance right now, please get in touch with our support team or use the tools in your account to take a break from LuckyManor.