Lucky Manor Casino Privacy Policy

This Privacy Policy explains how we collect, use and protect personal information when you register with and use Lucky Manor. We take your privacy seriously and set out below the categories of information we collect, the purposes for which we use it, and the choices and rights you have about your data.

Types of data we collect

Personal data

When you create an account or contact us we collect personal information such as your name, date of birth, email address, phone number, billing and postal address, and identity documents when verification is required. We also keep account credentials and communication records needed to manage your account.

Technical data

We gather technical information to deliver our services, including IP address, device and browser type, operating system, screen size, and performance data. We also record session data such as pages visited, clicks, session duration and error logs to improve stability and security.

Transactional data

We retain details of deposits, withdrawals, bets and game activity, payment method identifiers and transaction dates. This information is used for account management, payments, fraud prevention and to meet our compliance obligations.

How we use your information

We use data to provide and operate your account, process payments, verify identity, prevent fraud, and investigate suspicious activity. We also use information to respond to enquiries, fulfil legal obligations, and to analyse trends and improve our service. We do not sell your personal data to third parties for marketing purposes.

Data protection practices

We implement appropriate technical and organisational measures to protect personal data against unauthorised access, alteration, disclosure or destruction. Access to personal data is restricted to authorised staff and service providers where necessary. We regularly review our security arrangements to maintain protection standards.

Cookies and tracking technologies

We use cookies and similar technologies to enable core website functionality, remember preferences, and gather analytical information about how the site is used. Some cookies are essential for security and session management; others help us understand usage patterns. You can manage cookie preferences through your browser settings or our cookie controls where provided.

User rights

You have rights to access, correct and, in some circumstances, request deletion or restriction of your personal data. You may also object to certain processing or request portability where applicable. To exercise your rights, contact our privacy team and provide enough information to locate your account.

Access, correction and deletion of data

If you wish to access, update or close your account we will provide guidance and act promptly in line with applicable law. Certain records may be retained for a period where required for compliance, dispute resolution or legitimate business purposes.

Information sharing and third parties

We share information with third-party service providers who perform services on our behalf, such as payment processors, identity verification providers, and technical hosts. We may also disclose data to comply with legal obligations or to protect our rights and safety. All third parties are selected on the basis that they provide adequate protections for personal data.

Privacy policy updates

We may update this policy to reflect changes in our practices or legal requirements. Any significant changes will be posted on site and, where appropriate, notified to account holders. If you have questions about this policy or our handling of your information, please contact our data protection team via [email protected].

LuckyManor is committed to respecting your privacy and protecting your personal data while you use our services.